Privacy Policy

Welcome to Cohesyve!

We, at Cohesyve, aim to adhere to the ethical standards pertaining to collection, usage and safeguarding of the information provided by you during the use of the Platform. Cohesyve is committed to protecting the privacy of visitors of the Cohesyve website(s) and the individuals who register to use our products and services.

This Privacy Policy is meant to help you understand, among other things, what personal data we collect, why we collect it, and what we do with it.

Cohesyve Intelligence Private Limited is a private limited company incorporated in India under the Companies Act, 2013, having its registered office at 504 Signia Pearl, G-Block, Bandra Kurla Complex, Mumbai 400051, Maharashtra, India ("Company"; "We"; "Our"; "Cohesyve"). The Company owns, operates and manages the website www.cohesyve.com ("Website") under the brand 'Cohesyve' (collectively referred to as the 'Platform').

This Policy sets out the following:

• What data we collect and what we do with it
• What technology we use
• What data protection rights you have and how you can exercise your rights

1. Definitions

2. Information We Collect

User Provided Information

After accessing the Platform, you are prompted to make an account and during this process we may collect your email address, name, phone number, address, transaction related information while availing any offers and other personal details.

We collect your data from various third party data sources, including but not limited to Shopify, Amazon, Facebook Ads, Amazon Ads etc. (collectively "Integrated Data"), with your consent. All such Integrated Data collected with your consent shall be stored in a centralized database in an encrypted form (using AES 256 algorithm).

Automatically Collected Information

We may collect and store certain information automatically when you login to the Platform, including but not limited to, the IP address, your device ID and device type.

3. Data Not Processed

We do not process personal data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

4. Cookies

We use cookies for data collection. A cookie stores small bit of information stored by your browser and track your preferences which can be utilized in order to provide customised services. You can disable cookies and reset the browser whenever you want through your browser settings.

5. User Rights

You may contact us at any time to exercise any of the following rights:

• Right to withdraw consent: You shall have the right to withdraw your consent at any time.
• Right to access: You have the right to obtain confirmation as to whether personal data concerning you is being processed.
• Right to rectification: You shall have the right to rectify any inaccurate data.
• Right to erasure: You can contact us to delete or erase any personal data concerning you.
• Right to restrict processing: You can contact us to restrict the processing of certain data.
• Right to data portability: You can contact us to receive your data in a commonly used and machine-readable format.
• Right to object: If you do not agree with the processing of your personal data, you can contact us to discontinue the same.
• Right to lodge a complaint: You may lodge a complaint with the Company if you feel that the processing of the data infringes your rights.

6. Data Protection Officer

If you have any questions or comments regarding this Policy, or if you wish to exercise your individual rights, please contact us:

Email: privacy@cohesyve.com

7. Use of Information and Disclosure

We collect the Information for the following reasons:

• To analyse and draw trends from the aggregated statistics of the User activity
• To provide personalised recommendations and maintain general and personalised content
• Identification and authentication of your use of Company Services
• To improve our features and provide seamless service
• To conduct research, to administer the Services and products
• To send you relevant notifications through e-mails and SMS
• To respond to any queries/doubts raised by you

We collect the Integrated Data for:

• Enabling unified business reporting for Users
• Running Artificial Intelligence models to generate data driven decisions
• Allow Users to explore their business data without writing query languages like SQL
• Connect disconnected data sources across the business

8. Third Party Payment Services

We use a third party payment platform and payment aggregator services to bill you for products and Services. After the User is directed to the payment mechanism and the payment gateway, the Company is not liable for any data stored, used or accessed by such a third party service provider.

9. Sharing of Data with Third Parties

We will share your information with third parties only in the ways described in this Policy. The Company does not sell, trade or rent your Information to any third party unless expressly authorized by you.

We share your data with the following third parties:

• Google Analytics - We use Google Analytics to track Platform visitors. Learn more
• Heap Analytics - We use Heap Analytics to track product visitors and activity. Learn more

10. Data Security and Retention

We follow the customary security measures and adopt the required processes as per industry standards to protect and safeguard the personal information and data provided to us.

11. Data Breach

In case of any data breach of personal data, we will inform relevant authorities within 72 hours about the same. Further, we shall inform you about the same without any undue delay, as may be required.

12. Policy for Children

We do not collect personal information of children under 16 years of age. If knowingly or unknowingly, some child under the age of 16 has given us personal data, we will get in touch with parent for consent or delete the said personal data. Please email us at privacy@cohesyve.com.

13. External Links

The Platform may include advertisements or external links to third party websites, applications, content or resources which are not owned/controlled by the Company. We have no control over such external links and suggest that you review the privacy policy prior to accessing such third party external links.

14. Revision of Policy

We reserve the right to revise this Policy as and when needed. We would appreciate if you would stay updated on any policy revisions. If you have any queries, you may contact us at privacy@cohesyve.com.